1. Introduction

This Refund Policy explains the terms under which refunds are issued for products and services booked through our agency, including flights, tours, hotels, visa services, insurance, and related travel products. By confirming a booking, the customer accepts this policy.

Refund handling follows supplier rules, consumer protection requirements, and applicable travel regulations. All major cancellation conditions are shown before payment confirmation.

2. Flight Tickets

Flight ticket refunds are processed according to the operating airline's fare rules, which vary by fare class, route, and ticket type.

2.1 Fare Categories

• Non-refundable: Base fare is not refundable; in some cases, unused taxes may be recoverable.
• Partially refundable: Refund after applicable airline penalties and service fees.
• Fully refundable: Refundable subject to the airline terms in effect at cancellation time.

2.2 Agency Service Fee

Agency administrative fees for booking and processing are non-refundable unless explicitly stated otherwise.

2.3 No-Show Tickets

If no cancellation request is received before departure, tickets are generally treated as no-show and are usually non-refundable.

2.4 Partially Used Tickets

For partly used itineraries, any refund is calculated by the airline based on used segments and fare recalculation rules.

2.5 Airline Schedule Changes

For significant schedule changes or airline cancellations, options may include rebooking, travel credit, or full refund as provided by the airline and applicable passenger-rights rules.

3. Packaged Tours

For package tours (flight + accommodation + services), standard cancellation rules are:

• More than 30 days before departure: full refund minus non-recoverable supplier costs.
• 15 to 30 days before departure: 50% refund.
• Less than 15 days before departure: no refund except approved force majeure cases.

Some tours may have stricter special conditions announced at booking time.

4. Hotel and Accommodation

Hotel refunds depend on the booked rate and property policy.

• Flexible rates: free cancellation until deadline.
• Non-refundable rates: no refund after confirmation.
• Semi-flexible rates: partial refund based on property rules.

The exact policy is shown before payment and in the final voucher.

5. Visa Services

Visa service fees are non-refundable once processing starts. Any refund of embassy or consular charges depends on the embassy/consulate policy.

6. Travel Insurance

Insurance premiums are generally non-refundable after policy issuance, except where a valid cooling-off period applies and no claim/travel usage has occurred.

7. Force Majeure and Agency-Caused Issues

A full or near-full refund may be granted (minus unavoidable third-party costs) for qualifying cases, such as:

• Supplier insolvency or shutdown
• War, major security disruptions, or government travel bans
• Natural disasters
• Public health emergencies
• Confirmed agency-caused booking/service errors

Where possible, alternatives like rebooking or travel credit are offered first.

8. How to Request a Refund

Submit refund requests in writing via official channels.

• Booking or ticket number
• Passenger name as on booking
• Cancellation reason
• Supporting documents (if applicable)
• Preferred refund method (if options are available)

Earlier requests usually improve refund outcomes because timing impacts penalties.

9. Processing Time

1. We submit cancellation/refund requests to the supplier.
2. Supplier processing may take 7 to 90 business days depending on provider and payment method.
3. After supplier remittance, customer payout is usually completed in 3 to 7 business days.

Refunds are normally returned to the original payment method unless otherwise agreed in writing.

10. Currency and Exchange Rates

Refunds are usually processed in the original payment currency. If conversion is required, applicable exchange rates and banking fees may affect the final amount.

11. Deductible Fees

The final refund may be reduced by non-refundable charges such as airline penalties, supplier penalties, agency service fees, payment-processing fees, and currency conversion costs.

12. Booking Modifications

Name/date/route changes are treated as modifications, not refunds, and follow supplier change rules. If a change is not permitted, cancellation plus rebooking may be required.

13. Travel Credit and Vouchers

In some cases, suppliers issue travel credit/vouchers instead of cash refunds. Validity and usage conditions follow supplier rules.

14. Disputes and Complaints

Customers may submit formal complaints if dissatisfied with refund results. We review each case fairly and in a timely manner.

15. Liability

Our liability is limited to the value of services booked through us. We are not responsible for indirect losses outside our direct booking scope.

16. Policy Updates

We may revise this policy to reflect legal, operational, or supplier changes. The version active at booking time applies to that booking.

17. Contact

For refund inquiries or cancellation support, contact customer support through official channels listed on the Contact page.